Upcoming VGCC Business Seminars Customer Service – Marketing – Website


CHECK OUT THESE FREE SEMINARS BEING OFFERED NEXT WEEK BY VANCE-GRANVILLE COMMUNITY COLLEGE’S SMALL BUSINESS CENTER: 

 

SEMINAR TITLE

DESCRIPTION OF SEMINAR

LOCATION

DAY

TIME

DATE

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Secrets of Great Customer Service

These days, businesses will not survive for long without great customer service. Find out what you need to do to keep your current customers happy, attract new ones and keep both groups coming back. We’ll discuss some of the typical reasons why customers leave and what you can do. We’ll look at customer service from different perspectives and share stories – the good, the bad and the ugly. You’ll leave with skills to improve customer relationships, build customer loyalty and increase sales for your small business.

SOUTH CAMPUS,

ROOM TBD

TH

9 AM -12 NOON

3/6/14

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Inexpensive & Creative Ways to Market Your Business  

If you own a small business, you work in the most complex workplace ever. The people with whom you work are different from co-workers, employees, and clients of the past. The intellectual and technological challenges are far greater than they have ever been. Profitability demands and government restrictions are tighter than in any environment in recent memory. Today’s new rules demand new managers. Just as in the past, today’s small business owners must motivate themselves and others, set priorities, make decisions, communicate clearly and face challenges. However, today’s owners and managers must also understand personality styles, operate without clear boundaries due to constant change, deal with a higher stress level than ever before and create new reward systems. This seminar offers a wide range of practical information that allows managers, supervisors, and entrepreneurs of today to manage more effectively. In the program you will understand: How personality styles effect our leadership and management styles, How to “catch people doing things right” and retain good employees, How constant change effects learning and managing relationships, How negativity can destroy a workplace, The only five resources you and your team have, How to deal with underperforming employees, How to be a better teacher – which is what great managers really are, When it is time to be The Boss. This seminar focuses on the fact that management is about getting more done through others.

SOUTH CAMPUS,

ROOM G133

TH

1 -4 PM

3/6/14

 

 

 

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Create a Professional Website Using WordPress

For under $100 a year, you can have a professional website using the user-friendly web software of WordPress. WordPress is the leading open-source (free) content management platform that is both a website and blog. It enables you to insert the original content and make ongoing changes to the content on your own. We will show you how to make your site easy for Google to find. This seminar gives you the details for securing your domain name, choosing a graphics theme, and step-by-step guidance for building your site. Students have access to instructional videos to support and add to the class instruction. You will also receive a list of recommended themes, plug-ins, and widgets that allow you to customize and enhance your website.

MAIN CAMPUS,

BUILDING 7,

ROOM 7306

TH

6-9 PM

3/6/14